ChannelDock | Trust Center

ChannelDock

Security and Transparency
Your data, systems, and integrations protected with industry-leading security practices.
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Resources

Subprocessors

DigitalOcean, LLC

Cloud infrastructure, databases, object storage

Data location: Netherlands

Amazon Web Services, Inc.

Object storage (assets, files)

Data location: EU-west

Mollie B.V.

Subscriptions and payment processing

Data location: Netherlands

Brevo

Marketing emails and notifications

Data location: EU

Intercom, Inc.

Support chat and messaging

Data location: EU

Userback Pty Ltd

Customer feedback and bug reporting

Data location: EU

Pipedrive OÜ

CRM / Sales

Slack Technologies, LLC

Internal messaging / notifications

Data location: EU

Monitoring

Continuously monitored by Secureframe
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Compliance

Monitoring

Organizational Management

Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.

Risk Assessment

Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.

Access Security

Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information

Communications

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.