ChannelDock | Trust Center

Security and Transparency

Your data, systems, and integrations protected with industry-leading security practices.

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Resources

Subprocessors

DigitalOcean, LLC

Cloud infrastructure, databases, object storage

Data location: Netherlands

Amazon Web Services, Inc.

Object storage (assets, files)

Data location: EU-west

Mollie B.V.

Subscriptions and payment processing

Data location: Netherlands

Brevo

Marketing emails and notifications

Data location: EU

Intercom, Inc.

Support chat and messaging

Data location: EU

Userback Pty Ltd

Customer feedback and bug reporting

Data location: EU

Pipedrive OÜ

CRM / Sales

Slack Technologies, LLC

Internal messaging / notifications

Data location: EU

Monitoring

Continuously monitored by Secureframe

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Compliance

Change Management

Secure Development Policy

A Secure Development Policy defines the requirements for secure software and system development and maintenance.

Change Management Policy

A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.

Configuration and Asset Management Policy

A Configuration and Asset Management Policy governs configurations for new sensitive systems

Production Data Use is Restricted

Production data is not used in the development and testing environments, unless required for debugging customer issues.

Availability

Business Continuity and Disaster Recovery Policy

Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Internal Control Policy

An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.

Information Security Program Review

Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.

Acceptable Use Policy

An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.

Code of Conduct

A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.

Performance Review Policy

A Performance Review Policy provides personnel context and transparency into their performance and career development processes.

Information Security Policy

An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.

Disciplinary Action

Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.

Confidentiality

Data Retention and Disposal Policy

A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Data Classification Policy

A Data Classification Policy details the security and handling protocols for sensitive data.

Vulnerability Management

Vulnerability and Patch Management Policy

A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan

An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Incident Response Plan Testing

The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.

Risk Assessment

Risk Register

A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.

Risk Assessment and Treatment Policy

A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Vendor Risk Management Policy

A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Vendor Risk Assessment

New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.

Network Security

Network Security Policy

A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Access to Product is Restricted

Non-console access to production infrastructure is restricted to users with a unique SSH key or access key

Encryption and Key Management Policy

An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.

Unique Access IDs

Personnel are assigned unique IDs to access sensitive systems, networks, and information

Access Control and Termination Policy

An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.

Physical Security

Physical Security Policy

A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.